Last Updated: 1 November 2026
At DigitalLoot, customer satisfaction is our priority. We aim to provide high-quality digital products and a smooth shopping experience.
We offer a 30-Day Refund Policy to give our customers confidence when purchasing digital products from our website.
Please read our refund and cancellation terms carefully.
We offer a 30-day refund period from the date of purchase.
If you are not satisfied with your purchase, you may contact our support team within 30 days of the transaction to request a refund.
Every refund request will be reviewed fairly based on the circumstances of the purchase and applicable consumer protection laws.
You may be eligible for a refund under the following circumstances:
Product Not Delivered: You completed payment but did not receive your purchased digital product.
Broken or Corrupted Files: The downloaded files are damaged, corrupted, or cannot be accessed, and we are unable to resolve the issue.
Incorrect Product: You received a different product from the one you purchased.
Product Not as Described: The product is materially different from its description or advertised features.
Duplicate Payment: You were charged more than once for the same purchase.
Dissatisfaction: You are genuinely dissatisfied with your purchase and submit a refund request within 30 days. Such requests will be reviewed individually.
To request a refund, please follow these steps:
Contact our customer support team within 30 days of your purchase.
Provide your order ID or transaction details.
Mention the reason for your refund request.
Our support team will review your request.
We will communicate the outcome and, where approved, initiate the refund.
Please send refund requests to:
Email: [INSERT YOUR SUPPORT EMAIL]
Website: https://digitalloot.shop/
Once a refund is approved:
We will initiate the refund through the original payment method wherever possible.
Refund processing times may vary depending on the payment gateway and bank.
Refunds may take approximately 5–10 business days to appear in your account, depending on the payment provider.
If the refund has not arrived within the expected timeframe, please contact our support team.
Since DigitalLoot primarily sells digital products, orders may be processed and delivered immediately after successful payment.
You may contact us to request cancellation before digital product delivery.
Once a product has been delivered or accessed, cancellation may be limited.
Eligible cancellation and refund requests will be reviewed in accordance with our 30-day refund policy and applicable laws.
Refunds may not be granted in the following circumstances, subject to applicable consumer protection laws:
The customer purchased the wrong product after reviewing the product details.
The customer no longer wants the product after successfully receiving and accessing it.
The customer has violated the product’s licensing or usage terms.
The customer has shared, redistributed, or misused purchased digital files.
The refund request is fraudulent or involves an attempt to abuse our refund policy.
Nothing in this section removes any refund or other rights that customers are legally entitled to receive.
If you experience problems downloading, opening, or accessing your purchased products, please contact us.
Our support team will make reasonable efforts to help resolve technical issues before processing a refund.
DigitalLoot reserves the right to update or modify this Refund & Cancellation Policy when necessary.
Any changes will be published on this page with an updated Last Updated date.
Changes will not remove rights that customers have already acquired under applicable law.